Legal Professionals

Who are we?
Taylor McCaffrey LLP is one of Manitoba’s leading law firms. We are focused on providing our clients with exceptional service that meets their needs. We offer a positive and professional working environment that demonstrates care and support for our firm members. We also focus on training, and opportunities for mentorship and advancement. Our compensation and benefits program is comprehensive and includes Health, Dental, Disability coverage, Accidental Death & Dismemberment Insurance and EAP resources for you and your family and a Pension Plan.

Role Overview:
We are currently seeking candidates for a full-time IT Help Desk position to join our IT team, reporting to the IT Manager. The individual will provide general support to firm members using office computers, laptops, networks and information technology systems.
Applicants are required to demonstrate integrity through a strong work ethic, personal accountability, professional image and ethical behavior.

Duties and Responsibilities:
1. Help Desk
• Respond to requests for assistance from firm members who work primarily from the office, and, some from remote home office.
• Tier 1 support that efficiently addresses user concerns about equipment or software and to escalate concerns where necessary.
• Utilize the ticketing system and apply sound judgement in prioritizing responses and reduce response times.
• Troubleshoot and resolve issues related to workstations, software, and internal applications/systems.
• Provide in-depth support for Microsoft Office 365 applications and services, with a high degree of MS Word proficiency.
2. Account and security administration
• Administrate Active Directory and Microsoft 365 (M365) account management (creation and permission) settings.
• Install and support mobile apps including but not limited to MS Outlook, MS Teams, multi factor authentication.
• Assist with employee on-boarding/off-boarding, including equipment setup and secure lockdown processes.
• Administrate the firm’s third party vendor accounts.
3. Hardware and software administration
• Image, configure, and deploy computers and devices.
• Track and maintain IT assets, keeping inventory reports up to date.
• Install and support line of business applications, ensuring timely updates, patches, and overall system integrity.
• Manage access requests and oversee media/IT equipment setup.
• Assist in equipment refresh cycles and hardware upgrades.
4. Other
• Create and maintain comprehensive IT documentation for internal knowledge management.
• Other duties as assigned.

Competencies:
• Exceptional interpersonal and communication abilities that reflect our professional environment and foster positive work relationships to our firm members and clients.
• Ability to work independently and also work effectively as part of a team.
• Capacity to handle a fluctuating workload and respond appropriately to changing priorities.
• Ability to act with discretion when handling confidential information.
• Excellent attention to detail and proofreading skills.
• Strong problem solving abilities.
• Ability to multitask in a fast paced environment and implement projects in a timely manner.

Qualifications:
• 2+ years of experience in IT support, helpdesk, or networking.
• Post-secondary education in Networking, IT Support, or equivalent experience.
• Knowledge of computer troubleshooting, networking and mobile device management.
• A strong working knowledge of Microsoft Office 365 applications, especially MS Outlook and MS Word.
• Experience with network infrastructure and identity/access management.
• Familiarity with both iOS and Android devices.
• Able to lift file-boxes (up to 50 lbs.).

Job Type and Schedule:
• Full time, 35 hour work week, 8:30 a.m. – 4:30 p.m. with some flexibility to ensure firm support.
• Additional hours may be required for projects and/or other tasks.

Qualified candidates can submit their resume and cover letter (including salary expectations) to careers@tmlawyers.com

Taylor McCaffrey LLP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all firm members.
Reasonable accommodations are available during our assessment and selection processes.

We thank all applicants for their interest however only those under consideration will be contacted.
Taylor McCaffrey LLP
2200– 201 Portage Avenue Ave
Winnipeg, Manitoba R3B 3L3
Phone: 204-949-1312
Website: www.tmlawyers.com
LinkedIn: www.linkedin.com/company/taylor-mccaffrey-llp
Instagram: @TM_Lawyers

Qualified candidates can submit their cover letter and resume via email to:

careers@tmlawyers.com